It is hard to believe that 10 years ago was the start of the NCM Insurance Agency. It has been an amazing ride, with MANY MANY ups, and of course, very few downs.
Over the last 10 years we have insured THOUSANDS, yes
THOUSANDS of customers with some amazing vehicles, and it has been an honor!
We are asked quite frequently how we came to be, and we hope
you will follow along.
Our management team at the National Corvette Museum was
approached by a larger insurance agency about feeding leads (customers) to
them. In return we would obtain a small
finder’s fee. This small seed is what
started us down this path. Wendell
Strode, Museum Executive Director, felt that instead of getting a small
finder’s fee it would be beneficial to start our own insurance agency.
I was tasked with the job and embraced it as if it was my
own. Starting with completing the proper
credentialing in not only Kentucky, but the other 42 states that we
service. This was not an easy task, but
I was up for the challenge.
We started off with a clean slate, policy zero. No insurance background what-so-ever, however,
because of the relationships we had with our members/donors we felt like it was
a natural step for us to take.
I will never forget day 1 that we made the
announcement. Calls didn’t stop! I still have the yellow legal pad with the
HUNDREDS of names and phone #’s. We were
not prepared, I should say I WAS NOT PREPARED!
I was the only agent that we had, I was the CSR, I was it! I quickly put a call in to our carrier and
asked for help, STAT! American Modern
sent down two to help with the phone and processing quotes/policies. They were coming in quicker than we could handle!
Over the course of the next couple years we would continue
to fine tune the process to make the journey for our customers easy and help
provide the best possible experience for our customers.
Part of the “best possible experience” was to hire a
Customer Service Rep. In April of 2012 I
was able to bring Bobbie Jo Lee back into the NCM. She had ventured away to follow her husband,
Darrell, as they embarked on a new career which took them to Arizona. A short time after they left, they found
themselves back in Bowling Green, and I knew that she would be perfect for this
position. Perfect she was! She has this inherent sense of compassion
that makes people feel at ease. Within a
year she moved from a CSR to an agent, and we have never looked back!
We plugged away for the next couple of years continuing to
hone the process. We were quickly
becoming one of the top agencies for our carrier. Calls were not slowing down, and because of
this, we were servicing more and more customers. Because of this, our customers were waiting
on hold, our responses were short, and our quality was suffering. It was time to hire and move from our small
11×14 office to a legitimate office, what I have dubbed the “NCM Insurance
Agency WORLD Headquarters!”
With the blessing of our management we were fortunate to
move into the lobby of the National Corvette Museum and build an amazing
storefront! We also were able to hire
Jeff Forsythe and Sharon Smith. Jeff was
freshly retired from the police department in Sheridan, Wyoming and Sharon was
Sharon and her husband were customers from 2011, and local
to Bowling Green. I attended church with
her, and both Chris and Sharon taught Sunday School to my daughter,
Gracelyn. While at a local Cars &
Coffee one morning I mentioned that we were looking for a CSR and Chris’s ears
perked up. Sharon is the one that makes
sure that our i’s are dotted, and t’s are crossed. Sharon is now a licensed Agent and she keeps
us compliant and consistent! We really
Jeff is a car guy, passionate about talking cars to customers. He wasn’t too sure about this insurance role, but did a great job working with our customers. Eventually, another position opened in our security department and he moved to that. We then hired Sam Milam.
Sam had a couple years in the insurance industry and
provided some great insight into the standard auto world to our customers. He is super cool under pressure, and nothing
seems to faze him! We are thoroughly
enjoying watching him go from engaged to married to his wife, Jasmine, and he
is about to be a dad to little girl. We
love seeing our team and their families grow!
This team is amazing!
They are rock stars! They hear
your stories about your cars, they hear
why your car is important to you…They have heard the memories that you and your
loved ones have shared with your car….They have helped you through the claim
process….They have been yelled at, but they have also consoled you when a loved
one has passed. They are the best in the
business, and I am proud to work with them.
None of this would have been possible without you, our
customer. Regardless if you have a
single vehicle policy with us or one with hundreds of cars we value your
relationship the same. We are honored
and humbled to be your choice to insure your prized possession.
I often remind customers that feel like we are just in the money-making business that the #1 reason insurance was created is to PAY COVERED CLAIMS! We are fortunate to travel the country to many car shows throughout the year, and we hear your stories about how you were satisfied with the claims process. We get no greater joy when we hear or read this.
To our current, past and future customer, thank you! The last 10 years have been amazing, and it is all because of YOU!